Shipping policy
Shipping & Delivery 🐾
We know your pet has places to go and statements to make! Here's what to expect while you wait for your Pawsy People order.
When Will My Order Arrive?
Most Pawsy People orders arrive within approximately 2–3 weeks from the date your order is placed.
Our pieces may require processing and production time before they're handed off to the shipping carrier, so don't worry if your order doesn't ship immediately — your pet's new fit is in the works! 🐾
Once your order ships, you'll receive a shipping confirmation email with tracking information when available.
Please keep in mind that 2–3 weeks is an estimated delivery timeframe, not a guaranteed delivery date. Holidays, high order volume, carrier delays, weather, customs, or other circumstances outside of our control may occasionally cause delays.
Tracking Your Order
Once tracking becomes available, we'll send it to the email address provided with your order.
Please allow a little time for tracking information to update after your shipping confirmation is sent.
Multiple Packages
Depending on what you order, items may occasionally arrive separately.
So if the whole crew doesn't show up together, don't panic! 🐾 Your shipping confirmation will include available tracking information.
Double-Check That Address, Friend! 👀
Please make sure your shipping address is complete and correct before submitting your order.
If you notice a mistake after ordering, email us as soon as possible at pawsypeople@gmail.com.
We'll do our best to help, but once an order has entered production or shipped, we may not be able to change the delivery address.
Lost, Delayed or Missing Packages
If your tracking hasn't updated for an extended period or your package appears to be missing, contact us and we'll help you determine the next steps.
If tracking shows your package as delivered but you can't find it, please check around the delivery area, with members of your household or neighbors, and with the shipping carrier.
Still can't find it? Questions? We got you. 🐾 Reach out and we'll do our best to help.
Damaged or Incorrect Orders
Something not right? Let us know.
If your order arrives damaged, defective, or you receive the wrong item, contact us with your order number and photos of the item.
We'll review the situation and work to make it right in accordance with our 30-Day Happiness Guarantee & Refund Policy.
Questions?
When contacting us about an existing order, please include your order number so we can help you faster.
Little shirts. Big statements. 🐾